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Conditions Générales de Vente

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Conditions Générales de Vente – Sabiri Voyage

1. Objet

 Les présentes Conditions Générales de Vente (CGV) régissent les relations contractuelles entre l’agence de voyage Sabiri Voyage, basée au Maroc, et ses clients réservant des prestations de voyage.

2. Réservation et Paiement

  • Toute réservation est confirmée uniquement après réception du paiement total ou d’un acompte selon les conditions spécifiques du voyage.
  • Le paiement peut être effectué par carte bancaire, virement bancaire ou tout autre moyen accepté par Sabiri Voyage.
  • En cas de non-paiement dans les délais convenus, l’agence se réserve le droit d’annuler la réservation.

3. Modifications de Réservation

  • Toute modification est soumise à disponibilité et peut entraîner des frais additionnels.
  • Si la modification implique un changement de tarif, le client devra s’acquitter de la différence.
  • L’agence ne peut garantir l’acceptation des modifications demandées après la confirmation de la réservation.

4. Responsabilité

  • Sabiri Voyage agit en tant qu’intermédiaire entre les clients et les prestataires de services (compagnies aériennes, hôtels, transporteurs, etc.). Elle ne peut être tenue responsable des retards, annulations ou modifications dus à des circonstances exceptionnelles (conditions météorologiques, grèves, catastrophes naturelles, etc.).
  • La responsabilité de l’agence se limite aux montants perçus pour les prestations vendues.

5. Assurance Voyage

  • Il est fortement recommandé aux clients de souscrire une assurance voyage couvrant :
    • L’annulation du voyage,
    • Les frais médicaux et hospitaliers,
    • L’assistance et le rapatriement en cas d’urgence.
  • Sabiri Voyage peut proposer des assurances en partenariat avec des compagnies spécialisées.

6. Documents de Voyage

  • Chaque client est responsable de vérifier et d’obtenir les documents requis pour son voyage (passeports, visas, vaccins, etc.).
  • L’agence ne peut être tenue responsable d’un refus d’embarquement ou d’entrée dans un pays en raison de documents non conformes.

7. Réclamations et Litiges

  • Toute réclamation doit être adressée à l’agence dans un délai de 7 jours suivant la fin du voyage.
  • En cas de litige, une solution amiable sera recherchée. À défaut d’accord, le litige sera soumis aux tribunaux marocains compétents.

8. Modification des Conditions Générales

  • Sabiri Voyage se réserve le droit de modifier ces CGV à tout moment.
  • Les clients seront informés des modifications avant toute nouvelle réservation.

9. Acceptation des Conditions

  • Toute réservation implique l’acceptation sans réserve des présentes Conditions Générales de Vente.

Sabiri Voyage vous remercie de votre confiance et vous souhaite un excellent voyage !