Terms & Conditions

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Terms and Conditions – Sabiri Voyage

1. Object

These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between the Moroccan-based travel agency Sabiri Voyage and its customers booking travel services.

2. Booking and payment

  • All reservations are confirmed only after receipt of full payment or a deposit according to the specific conditions of the trip.
  • Payment may be made by credit card, bank transfer or any other means accepted by Sabiri Voyage.
  • In the event of non-payment within the agreed time, the agency reserves the right to cancel the reservation.

3. Booking changes

  • All changes are subject to availability and may incur additional charges.
  • If the modification involves a change in rate, the customer must pay the difference.
  • The agency cannot guarantee acceptance of changes requested after booking confirmation.

4. Responsibility

  • Sabiri Voyage acts as an intermediary between customers and service providers (airlines, hotels, carriers, etc.). It cannot be held responsible for delays, cancellations or modifications due to exceptional circumstances (weather conditions, strikes, natural disasters, etc.).
  • The agency’s liability is limited to the amounts received for the services sold.

5. Travel insurance

  • Customers are strongly advised to take out travel insurance covering :
    • Trip cancellation,
    • Medical and hospital expenses,
    • Assistance and repatriation in case of emergency.
  • Sabiri Voyage can offer insurance in partnership with specialized companies.

6. Travel Documents

  • Each customer is responsible for checking and obtaining the documents required for their trip (passports, visas, vaccinations, etc.).
  • The agency cannot be held responsible for denied boarding or entry into a country due to non-compliant documents.

7. Claims and disputes

  • All complaints must be addressed to the agency within 7 days of the end of the trip.
  • In the event of a dispute, an amicable solution will be sought. Failing agreement, the dispute will be referred to the competent Moroccan courts.

8. Modification of the General Conditions

  • Sabiri Voyage reserves the right to modify these terms and conditions at any time.
  • Customers will be informed of changes before any new reservation.

9. Acceptance of Conditionss

  • All reservations imply unreserved acceptance of these General Terms and Conditions of Sale.

Sabiri Voyage thanks you for your confidence and wishes you an excellent trip!